Card Services Specialist – Debit & Credit Card Expert

1st MidAmerica; Bethalto (IL); In loco; USD 40.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary and benefits

Opportunities for career growth

Supportive team environment

Descrizione del lavoro

1 st MidAmerica is seeking a Card Services Specialist to provide full member service regarding all Card Services products, including credit cards, debit cards, prepaid cards, and online banking.

Responsibilities include assisting members and staff, maintaining account information, troubleshooting authorization problems, and handling card issuance and disputes. The role requires a high school diploma and strong customer service skills, with 1–3 years in a financial setting.

Competenze

• High school diploma or equivalent.
• Exceptional customer service experience.
• One to three years of financial institution or similar experience.
• Ability to focus with moderate distractions.
• Strong communication skills and attention to detail.

Mansioni

• Assist members and staff in the use of all Card Services products and services.
• Maintain member account information on applicable operating systems.
• Troubleshoot any debit and credit card authorization problems.
• Process approved credit and debit card applications.
• Order new cards and verify accuracy when issued.
• Reissue lost/stolen debit and credit cards.
• Block cards in a timely manner when fraud notices are received.
• Record, monitor and follow up on member disputes.

Conoscenze

Exceptional customer service

Strong communication

Attention to detail

Formazione

High school diploma or equivalent

Descrizione del lavoro

1 st MidAmerica is seeking a Card Services Specialist to provide full member service regarding all Card Services products, including credit cards, debit cards, prepaid cards, and online banking.

Responsibilities include assisting members and staff, maintaining account information, troubleshooting authorization problems, and handling card issuance and disputes. The role requires a high school diploma and strong customer service skills, with 1–3 years in a financial setting.