Car Wash Operations Lead & Team Coach

Nouria Energy Services, Inc.; West Springfield (MA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive pay + performance Incentiv

Leadership development and advancement

Fast-paced team-oriented environment

Direct impact on site success

Job summary

Nouria Energy Services, Inc. is seeking an Assistant Manager for the Golden Nozzle Car Wash in West Springfield, MA. You will work closely with the Site Manager to drive daily operations, develop the team, and deliver an exceptional customer experience in a fast-paced environment.

This hands-on role focuses on staffing, safety, customer service, sales initiatives, and performance metrics. If you thrive on coaching, improving workflows, and leading shifts in the manager's absence, this position

Qualifications

• Supervisory or leadership experience preferred (car wash, automotive, retail, or service industry a plus).
• Ability to motivate, coach, and support a high-performing team.
• Strong organizational, communication, and multitasking skills.
• Customer-first mindset with a commitment to delivering exceptional service.
• Basic knowledge of car wash equipment, maintenance practices, and safety standards is a plus.
• Proficiency with Microsoft Office and basic operational software systems.

Responsibilities

• Assist in supervising daily site operations including staffing support, scheduling assistance, coaching, and performance feedback.
• Help ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times.
• Support efforts to optimize workflow and vehicle throughput to minimize wait times and enhance the customer experience.
• Provide best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally.
• Assist with executing sales initiatives and membership growth strategies to drive revenue and customer retention.
• Help monitor inventory levels and coordinate ordering and restocking of chemicals, parts, and operational supplies.
• Enforce company safety procedures and regulatory compliance standards.
• Support review of operational reports, KPIs, and performance metrics to improve site performance.
• Partner with the Site Manager to execute site-specific goals and business initiatives.
• Lead shifts and oversee operations in the Site Manager's absence when needed.

Skills

Problem Solving

Decision Making

Team Leadership

Customer Service

Safety & Compliance

Education

High School Diploma

Tools

Microsoft Office

Job description

Nouria Energy Services, Inc. is seeking an Assistant Manager for the Golden Nozzle Car Wash in West Springfield, MA. You will work closely with the Site Manager to drive daily operations, develop the team, and deliver an exceptional customer experience in a fast-paced environment.

This hands-on role focuses on staffing, safety, customer service, sales initiatives, and performance metrics. If you thrive on coaching, improving workflows, and leading shifts in the manager's absence, this position