Car Wash Operations Lead - Customer Experience & Growth

Nouria; Springfield (MA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Leadership development

401(k) savings plan

Paid time off

Paid holidays

Company-paid life insurance

Disability benefits

Tuition assistance

Employee assistance programs

Job summary

Nouria Energy is seeking a hands-on Car Wash Operations Assistant Manager at Golden Nozzle Car Wash in Springfield, MA to support daily operations and develop a high-performing team. You will supervise shifts, ensure safety and cleanliness, and help deliver an exceptional customer experience while driving throughput and revenue.

Join a fast-paced environment that rewards leadership, offers growth opportunities, and emphasizes service excellence.

Qualifications

• Supervisory or leadership experience preferred (car wash, automotive, retail, or service industry a plus).
• Strong organizational and multitasking abilities; comfortable in fast-paced environments.
• Proficiency with Microsoft Office and basic operational software systems.

Responsibilities

• Assist in supervising daily site operations including staffing support, scheduling assistance, coaching, and performance feedback.
• Help ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times.
• Support efforts to optimize workflow and vehicle throughput to minimize wait times and enhance the customer experience.
• Provide best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally.
• Assist with executing sales initiatives and membership growth strategies to drive revenue and customer retention.
• Help monitor inventory levels and coordinate ordering and restocking of chemicals, parts, and operational supplies.
• Enforce company safety procedures and regulatory compliance standards.
• Support review of operational reports, KPIs, and performance metrics to improve site performance.
• Partner with the Site Manager to execute site-specific goals and business initiatives.
• Help resolve employee and customer concerns to maintain a positive, productive environment.
• Lead shifts and oversee operations in the Site Manager’s absence when needed.

Skills

Leadership

Coaching

Communication

Multitasking

Customer focus

MS Office

Operational software

Education

High School Diploma or equivalent

Job description

Nouria Energy is seeking a hands-on Car Wash Operations Assistant Manager at Golden Nozzle Car Wash in Springfield, MA to support daily operations and develop a high-performing team. You will supervise shifts, ensure safety and cleanliness, and help deliver an exceptional customer experience while driving throughput and revenue.

Join a fast-paced environment that rewards leadership, offers growth opportunities, and emphasizes service excellence.