Car Service Concierge & Customer Experience Lead

Byers Subaru Dublin; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Flexible Spending

Disability Insurance

Life Insurance

401K Match

Vacation Pay

Paid Holidays

Growth Opportunities

Paid Training

Vehicle Purchase Plan

Family Owned

Job Security

Wellness Programs

Flexible Schedule

Product Discounts

Job summary

Byers Dublin Subaru is seeking a Service Advisor to oversee the drive lane flow and deliver exceptional, courteous service. You will own the customer experience and ensure technicians’ time is allocated effectively, providing concierge support for owners both in person and by phone.

The role requires strong organizational and communication skills, a professional appearance, and a clean driving record. Pre-employment background check and drug screen may be required.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to pre-employment background check and drug screen.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer's experience and leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is adequately allocated to service customers.
• Distribute work between technicians efficiently.

Skills

Organized personality

People management

Time management

Excellent communication

Professional appearance

Clean driving record

Background check/drug screen

Job description

Byers Dublin Subaru is seeking a Service Advisor to oversee the drive lane flow and deliver exceptional, courteous service. You will own the customer experience and ensure technicians’ time is allocated effectively, providing concierge support for owners both in person and by phone.

The role requires strong organizational and communication skills, a professional appearance, and a clean driving record. Pre-employment background check and drug screen may be required.