Car Service Concierge — Commission Eligible

CarMax Business Services; Pineville (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Commission

Benefits package

Paid time off

Job summary

CarMax is seeking a Service Consultant in Pineville, NC to act as the trusted link between customers and technicians, guiding them through service and repair processes with clear communication and personalized support.

You will balance technical details with a customer-first approach, delivering an exceptional service experience in a fast-paced environment. This role supports our commitment to honesty and transparency in every customer interaction.

Qualifications

• Excellent customer service skills required.
• Strong communication and active listening abilities.
• Ability to accurately document data and operate mid-level computer applications.

Responsibilities

• Welcome and engage customers with professionalism and empathy from start to finish.
• Document customer concerns and create repair orders for technicians with timely updates on status.
• Consult with customers on recommended repairs and explain service details clearly.

Skills

Customer service

Communication

Active listening

Data entry / computer skills

Team collaboration

Flexibility

Cash handling

Stand/walk long hours

Job description

CarMax is seeking a Service Consultant in Pineville, NC to act as the trusted link between customers and technicians, guiding them through service and repair processes with clear communication and personalized support.

You will balance technical details with a customer-first approach, delivering an exceptional service experience in a fast-paced environment. This role supports our commitment to honesty and transparency in every customer interaction.