Auto Service Concierge – Customer-Focused, Commission Eligible

CarMax; Memphis (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid sick, vacation, and holiday time

Holiday premium pay

Training and career development

Job summary

CarMax in Memphis is seeking a Service Consultant to be the trusted link between customers and our technicians, guiding them through service from start to finish with clear communication and personalized support.

You will balance technical details with a customer-first approach, documenting concerns, presenting repair options, and ensuring accurate invoicing while maintaining a fast-paced, compliant environment.

Qualifications

• Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
• Proficiency in telephone etiquette and active listening techniques.
• Ability to interpret and record data accurately while using intermediate computer skills.
• Comfort working collaboratively across departments in a high-energy environment.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Commitment to standards and adherence to CarMax policies and procedures.
• Capability to stand or walk for extended periods and work in both indoor and outdoor conditions.

Responsibilities

• Welcome and engage customers with professionalism and empathy, ensuring a positive service experience from start to finish
• Accurately document customer concerns and create detailed repair orders for technicians and provide timely updates on vehicle status, meeting all communication commitments
• Consult with customers on recommended repairs and explain service details clearly
• Review completed work for accuracy and prepare invoices for billing
• Process service payments and manage cash transactions responsibly
• Coordinate workflow efficiently to maintain productivity in a fast-paced environment
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Customer service

Active listening

Data entry

Cross-department collaboration

Flexible shifts

Policy adherence

Stand/walk

Tools

Intermediate computer skills

Job description

CarMax in Memphis is seeking a Service Consultant to be the trusted link between customers and our technicians, guiding them through service from start to finish with clear communication and personalized support.

You will balance technical details with a customer-first approach, documenting concerns, presenting repair options, and ensuring accurate invoicing while maintaining a fast-paced, compliant environment.