Auto Service Concierge – Customer-First Car Care

CarMax; Atlanta (GA); Sur place; USD 15 000 - 23 000; Plein temps

Avantages offerts par ce poste

Commission

Paid time off

Holiday pay

Résumé du poste

CarMax, a national leader in used car retail, seeks a Service Consultant to bridge customers and technicians. You will guide service from pre- to post-visit, documenting concerns, explaining repairs, and updating vehicle status with precise notes.

You’ll handle invoices, payments, and daily transactions while maintaining speed and accuracy in a busy store setting. A commitment to CarMax standards and EH&S is essential.

Qualifications

• Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
• Proficiency in telephone etiquette and active listening techniques.
• Ability to interpret and record data accurately while using intermediate computer skills.
• Comfort working collaboratively across departments in a high-energy environment.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Commitment to standards and adherence to CarMax policies and procedures.
• Capability to stand or walk for extended periods and work in both indoor and outdoor conditions.

Responsabilités

• Welcome and engage customers with professionalism and empathy, ensuring a positive service experience from start to finish.
• Accurately document customer concerns and create detailed repair orders for technicians and provide timely updates on vehicle status, meeting all communication commitments.
• Consult with customers on recommended repairs and explain service details clearly.
• Review completed work for accuracy and prepare invoices for billing.
• Process service payments and manage cash transactions responsibly.
• Coordinate workflow efficiently to maintain productivity in a fast-paced environment.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Connaissances

Interpersonal skills

Communication

Telephone etiquette

Active listening

Data entry

Cross-department collaboration

Flexibility with shifts

Stamina for standing/walking

Outils

Computer skills

Description du poste

CarMax, a national leader in used car retail, seeks a Service Consultant to bridge customers and technicians. You will guide service from pre- to post-visit, documenting concerns, explaining repairs, and updating vehicle status with precise notes.

You’ll handle invoices, payments, and daily transactions while maintaining speed and accuracy in a busy store setting. A commitment to CarMax standards and EH&S is essential.