Auto Service Concierge & Customer Advocate

CarMax Business Services; South Boulevard (UT); Presencial; USD 17.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Paid holidays

Competitive benefits

Descripción de la vacante

CarMax is hiring a Service Consultant to be the trusted link between customers and our technicians, delivering clear communication and personalized support throughout the service and repair process. You’ll ensure accuracy, document concerns, and provide updates while upholding CarMax EH&S standards.

The role emphasizes customer-first service, collaboration across departments, and flexibility to work varied shifts, including nights and weekends, in a fast-paced environment.

Formación

• Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
• Proficiency in telephone etiquette and active listening techniques.
• Ability to interpret and record data accurately while using intermediate computer skills.
• Comfort working collaboratively across departments in a high‑energy environment.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Commitment to standards and adherence to CarMax policies and procedures.
• Capability to stand or walk for extended periods and work in both indoor and outdoor conditions.

Responsabilidades

• Welcome and engage customers with professionalism and empathy, ensuring a positive service experience from start to finish
• Accurately document customer concerns and create detailed repair orders for technicians and provide timely updates on vehicle status, meeting all communication commitments
• Consult with customers on recommended repairs and explain service details clearly
• Review completed work for accuracy and prepare invoices for billing
• Process service payments and manage cash transactions responsibly
• Coordinate workflow efficiently to maintain productivity in a fast‑paced environment
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area

Conocimientos

Interpersonal communication

Telephone etiquette

Data interpretation

Cross-department collaboration

Flexible shifts

Policy adherence

Mobility/standing

Herramientas

Intermediate computer skills

Descripción del empleo

CarMax is hiring a Service Consultant to be the trusted link between customers and our technicians, delivering clear communication and personalized support throughout the service and repair process. You’ll ensure accuracy, document concerns, and provide updates while upholding CarMax EH&S standards.

The role emphasizes customer-first service, collaboration across departments, and flexibility to work varied shifts, including nights and weekends, in a fast-paced environment.