Auto Service Concierge - Customer-First Repair Support

CarMax; Dallas (TX); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Commission

Benefits

Job summary

CarMax is seeking a Service Consultant in Plano to be the trusted link between customers and our technicians. You will guide customers through the service and repair process with clear communication, balancing technical details with a customer‑first approach to ensure a seamless experience.

Responsibilities include documenting concerns, updating vehicle status, explaining repairs, handling invoicing, and processing payments in a fast‑paced environment.

Qualifications

• Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
• Proficiency in telephone etiquette and active listening techniques.
• Ability to interpret and record data accurately while using intermediate computer skills.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Commitment to standards and adherence to CarMax policies and procedures.
• Capability to stand or walk for extended periods and work in both indoor and outdoor conditions.

Responsibilities

• Welcome and engage customers with professionalism and empathy, ensuring a positive service experience from start to finish
• Accurately document customer concerns and create detailed repair orders for technicians and provide timely updates on vehicle status, meeting all communication commitments
• Consult with customers on recommended repairs and explain service details clearly
• Review completed work for accuracy and prepare invoices for billing
• Process service payments and manage cash transactions responsibly
• Coordinate workflow efficiently to maintain productivity in a fast‑paced environment
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Interpersonal skills

Communication

Active listening

Tools

Data entry

Basic computer skills

Job description

CarMax is seeking a Service Consultant in Plano to be the trusted link between customers and our technicians. You will guide customers through the service and repair process with clear communication, balancing technical details with a customer‑first approach to ensure a seamless experience.

Responsibilities include documenting concerns, updating vehicle status, explaining repairs, handling invoicing, and processing payments in a fast‑paced environment.