Service Advisor: Customer-First Car Service (Commission)

CarMax Business Services; North Carolina; On-site; USD 20,939 - 37,470; Full time

Benefits offered by this job

Paid sick and vacation time

Commission eligible

Paid holidays

Job summary

CarMax Business Services is seeking a Service Consultant in North Carolina to facilitate outstanding customer interactions and service repair processes. In this role, you will guide customers before, during, and after their service experience, ensuring clarity and satisfaction.

Successful candidates will demonstrate exceptional interpersonal skills, flexibility to work varied shifts, and a commitment to the company's high standards. The position offers competitive pay between $15.20 and $27.20 per hour, along with eligible commissions and comprehensive benefits.

Qualifications

• Strong interpersonal skills with proven customer service ability.
• Intermediate computer skills required.
• Flexibility to work varied shifts including nights and weekends.

Responsibilities

• Engage customers professionally and empathetically.
• Document customer concerns and create detailed repair orders.
• Consult with customers on recommended repairs.

Skills

Strong interpersonal and communication skills

Proficiency in telephone etiquette

Ability to interpret and record data

Collaborative teamwork in a high-energy environment

Flexibility to work varied shifts

Job description

CarMax Business Services is seeking a Service Consultant in North Carolina to facilitate outstanding customer interactions and service repair processes. In this role, you will guide customers before, during, and after their service experience, ensuring clarity and satisfaction.

Successful candidates will demonstrate exceptional interpersonal skills, flexibility to work varied shifts, and a commitment to the company's high standards. The position offers competitive pay between $15.20 and $27.20 per hour, along with eligible commissions and comprehensive benefits.