Vehicle Service Advisor: Clear, Customer-First Car Care

CarMax Business Services; Charlotte (NC); On-site; USD 15,000 - 26,000; Full time

Benefits offered by this job

Commission eligible

Paid sick leave

Paid vacation

Holiday pay

Job summary

CarMax is hiring a Service Consultant in Charlotte, NC. You will be the trusted link between customers and technicians, guiding them through service steps with clear communication and personalized support.

This role emphasizes honesty, transparency, and exceptional service, with opportunities for commission and benefits. You will work on-site, handling a fast-paced workflow and ensuring customer satisfaction throughout the service experience.

Qualifications

• Excellent customer service skills.
• Strong communication and active listening.
• Accurate data entry and recording.
• Collaborate across departments in a fast-paced setting.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Adhere to CarMax policies and procedures.
• Ability to stand or walk for extended periods.

Responsibilities

• Welcome customers with professionalism and empathy to ensure a positive service experience from start to finish.
• Document concerns and create repair orders; provide timely updates on vehicle status.
• Explain recommended repairs clearly and consult with customers.
• Review completed work for accuracy and prepare invoices for billing.
• Process payments and manage cash transactions.
• Coordinate workflow to maintain productivity in a fast-paced environment.
• Follow EH&S requirements and maintain a clean, orderly work area.

Skills

Customer service

Communication

Active listening

Data entry

Collaboration

Flexibility

Stamina

Attention to detail

Job description

CarMax is hiring a Service Consultant in Charlotte, NC. You will be the trusted link between customers and technicians, guiding them through service steps with clear communication and personalized support.

This role emphasizes honesty, transparency, and exceptional service, with opportunities for commission and benefits. You will work on-site, handling a fast-paced workflow and ensuring customer satisfaction throughout the service experience.