Car Care Concierge & Service Advisor

LaFontaine Toyota Dearborn; Dearborn (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Employee referral program

Discounts on Sales & Service

Benefits package (Medical, Dental, etc

Voluntary benefits

401(k) with employer match

Holiday savings program

Paid time off

Holiday pay

Job summary

LaFontaine Toyota Dearborn is seeking an Automotive Service Advisor to schedule service work, advise customers, and promote additional services. You will greet customers, gather vehicle data, and prepare repair orders with clear estimates.

The role emphasizes CSI, communication, and teamwork in a fast-paced service department. Join a family-oriented company that promotes from within and offers a comprehensive benefits package, employee discounts, 401(k) matching, and time off.

Qualifications

• Strong customer service and communication skills.
• Ability to read and comprehend repair orders and instructions.
• High School Diploma or GED; 2+ years in a service role.

Responsibilities

• Greet customers in a timely, friendly manner and collect vehicle data.
• Provide labor and parts estimates; follow up on approvals.
• Notify dispatcher of incoming work and manage repair orders.
• Follow up on progress and communicate changes to customers.
• Deliver vehicles and explain repairs to customers.

Skills

Problem Solving

Documentation and Repair Order Entry

Computer literacy & web navigation

Written & verbal communication

Customer focused

Overcoming objections

Positive attitude

Team player

Clear communication

Education

High School Diploma or GED

2+ years in service/auto industry

Job description

LaFontaine Toyota Dearborn is seeking an Automotive Service Advisor to schedule service work, advise customers, and promote additional services. You will greet customers, gather vehicle data, and prepare repair orders with clear estimates.

The role emphasizes CSI, communication, and teamwork in a fast-paced service department. Join a family-oriented company that promotes from within and offers a comprehensive benefits package, employee discounts, 401(k) matching, and time off.