Car Buying Experience Specialist

Socket.dev; Madison (WI); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Paid holidays

Holiday Premium Pay

Job summary

CarMax in Madison, WI is seeking a Customer Specialist to guide customers through every step of their car-buying and selling journey. You will support appraisals, test drives, and paperwork while ensuring a transparent, honest experience.

In this role you’ll balance multiple tasks, maintain strong communication, and uphold CarMax Quality Standards, contributing to a seamless, customer-focused process across teams.

Qualifications

• High School Diploma or equivalent required; valid driver's license.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.

Skills

Strong communication

Customer relationship building

Integrity and teamwork

Attention to detail

Time management

Multitasking

Physical capability

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax in Madison, WI is seeking a Customer Specialist to guide customers through every step of their car-buying and selling journey. You will support appraisals, test drives, and paperwork while ensuring a transparent, honest experience.

In this role you’ll balance multiple tasks, maintain strong communication, and uphold CarMax Quality Standards, contributing to a seamless, customer-focused process across teams.