Car Buying Concierge – Customer Experience

CarMax; Waukesha (WI); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Job summary

CarMax Milwaukee-Waukesha is seeking a Customer Specialist to guide customers through the car-buying and selling journey, including appraisals, test drives, paperwork, and repair order management. You will ensure a seamless, transparent process reflecting CarMax’s honesty and innovation.

Join a team that values service excellence, cross-functional collaboration, and a dynamic, growth-oriented environment. A high school diploma and valid driver’s license are required; on-site role with

Qualifications

• Strong communication skills and ability to represent CarMax professionally.
• Ability to build lasting relationships and create win-win solutions for customers.
• Integrity, respect, and teamwork in a fast-paced environment.
• Balance customer needs with business goals and follow processes accurately.
• Ability to manage multiple tasks and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and read/transcribe data.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments for appraisals and communicate findings to Buyers.
• Manage inventory processes including check-in, scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks: printing reports, paperwork, and payments.
• Coordinate service appointments and review repair orders for billing accuracy.
• Follow EH&S requirements and maintain a clean, orderly work area.

Skills

Communication skills

Relationship building

Integrity & teamwork

Multitasking

Attention to detail

Data transcription

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Milwaukee-Waukesha is seeking a Customer Specialist to guide customers through the car-buying and selling journey, including appraisals, test drives, paperwork, and repair order management. You will ensure a seamless, transparent process reflecting CarMax’s honesty and innovation.

Join a team that values service excellence, cross-functional collaboration, and a dynamic, growth-oriented environment. A high school diploma and valid driver’s license are required; on-site role with