Car Buying Experience Guide

CarMax Business Services; Wayne (NJ); On-site; USD 28,378 - 42,567; Full time

Benefits offered by this job

Potential vacation time

Sick leave

Floating Holiday Time

Job summary

CarMax Business Services in Wayne, New Jersey is seeking a Customer Specialist to guide customers through the car buying process and ensure quality service. In this fast-paced retail environment, you'll perform vehicle assessments, assist with financing, and create service appointments. A high school diploma and customer service experience are preferred. Benefits vary by employment status and include potential paid time off, sick leave, and holiday time.

Qualifications

• Demonstrate exceptional communication skills.
• Display confidence in oneself, the product, and CarMax.
• Balance the needs of the Customer and the business.

Responsibilities

• Provide exceptional customer service throughout the buying process.
• Conduct vehicle condition assessments for appraisals.
• Perform administrative duties including cash management.

Skills

Exceptional communication skills

Building relationships

Team behaviors (integrity, respect, inclusion)

Attention to detail

Ability to work in a fast-paced environment

Education

High School Diploma or equivalent

Sales and customer service experience

Tools

Microsoft Office Suite

Job description

CarMax Business Services in Wayne, New Jersey is seeking a Customer Specialist to guide customers through the car buying process and ensure quality service. In this fast-paced retail environment, you'll perform vehicle assessments, assist with financing, and create service appointments. A high school diploma and customer service experience are preferred. Benefits vary by employment status and include potential paid time off, sick leave, and holiday time.