Automotive Customer Experience Specialist

CarMax; Town of Hempstead (NY); On-site; USD 28,378 - 42,567; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Job summary

CarMax Business Services is looking for a Customer Specialist in Town of Hempstead, NY. In this role, you will provide exceptional customer service by guiding customers through all steps of their CarMax journey, from vehicle sales to financing. You will conduct vehicle condition assessments, manage administrative tasks, and ensure a seamless experience for every customer. The ideal candidate has strong communication skills, retail experience, and a valid driver's license. The position offers a starting hourly rate of $20.60 to $30.90, along with benefits like sick and vacation time.

Qualifications

• Sales and customer service experience in retail preferred.
• Valid Driver’s License required.
• Ability to lift objects weighing up to 25 lbs.

Responsibilities

• Provide exceptional customer service by guiding customers throughout their CarMax journey.
• Conduct vehicle condition assessments and communicate appraisal information.
• Perform administrative duties, including managing transaction paperwork.
• Create service appointments and review repair order invoices.

Skills

Exceptional communication skills

Confidence in self and the product

Relationship building

Attention to detail

Ability to perform multiple duties

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services is looking for a Customer Specialist in Town of Hempstead, NY. In this role, you will provide exceptional customer service by guiding customers through all steps of their CarMax journey, from vehicle sales to financing. You will conduct vehicle condition assessments, manage administrative tasks, and ensure a seamless experience for every customer. The ideal candidate has strong communication skills, retail experience, and a valid driver's license. The position offers a starting hourly rate of $20.60 to $30.90, along with benefits like sick and vacation time.