Customer Experience Specialist: Guide Buyers Seamlessly

CarMax Business Services; Madison (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

CarMax Business Services in Madison, WI, seeks a Customer Specialist to provide exceptional service throughout the buying and selling process. You will conduct vehicle assessments, handle customer interactions, and ensure all documentation is accurate. This role demands strong communication, the ability to build rapport, and capability to manage diverse tasks in a fast-paced environment. A High School Diploma and sales experience are preferred. CarMax values integrity and teamwork to create an iconic customer experience in the used car market.

Qualifications

• Ability to build and maintain strong relationships.
• Demonstrate strong team behaviors including respect and inclusion.
• Sales and customer service experience preferred.

Responsibilities

• Guide customers from sale to test drives and financing applications.
• Conduct vehicle condition assessments for appraisals.
• Perform cosmetic inspections to meet quality standards.

Skills

Exceptional communication skills

Confidence in self and the product

Relationship building

Integrity

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services in Madison, WI, seeks a Customer Specialist to provide exceptional service throughout the buying and selling process. You will conduct vehicle assessments, handle customer interactions, and ensure all documentation is accurate. This role demands strong communication, the ability to build rapport, and capability to manage diverse tasks in a fast-paced environment. A High School Diploma and sales experience are preferred. CarMax values integrity and teamwork to create an iconic customer experience in the used car market.