Captive Insurance Program Manager

Empowered Staffing LLC; Montgomery (AL); On-site; USD 90,000 - 130,000; Full time

Job summary

Empowered Staffing LLC seeks an experienced Program Manager to oversee daily administration of captive and specialty insurance programs. You will manage policy lifecycles, renewals, endorsements, and servicing requests while ensuring accuracy and timely delivery.

You will coordinate underwriting and actuarial packages, support reinsurance documentation, and maintain complete policy records. Strong communication and cross-team collaboration are essential to meet deadlines and client expectations.

Qualifications

• Five or more years of experience in insurance program management, commercial or captive insurance, reinsurance, underwriting support, policy administration, account management, or related operations.
• Strong knowledge of commercial policies, declarations, endorsements, binders, renewals, and policy documentation.
• Experience managing complex renewals and underwriting submissions.
• Ability to interpret policy language and reconcile multiple insurance documents.
• Excellent writing, organization, analysis, time management, and attention to detail.
• Proficiency in Microsoft Outlook, Word, Excel, Teams, and document-management systems.

Responsibilities

• Oversee policy lifecycle for assigned captive and specialty programs.
• Coordinate proposals, binders, policies, endorsements, renewals, declarations, and schedules for accuracy.
• Process policy changes, cancellations, and servicing requests.
• Reconcile information across documents and maintain organized policy records.
• Manage renewals from preparation to issuance, tracking deadlines and deliverables.
• Coordinate underwriting information and pricing with underwriters and actuaries.
• Assemble underwriting and actuarial packages with relevant documents.
• Coordinate pricing, coverage options, and requirements with providers.
• Identify material changes and obtain necessary reviews.
• Coordinate reinsurance documentation and approvals.
• Obtain and maintain loss runs and claims information for renewals and underwriting.
• Escalate significant developments and coordinate with claims professionals.
• Serve as primary policy-administration contact for clients; communicate deadlines and status.
• Coordinate with brokers, actuaries, underwriters, and accounting teams to resolve issues.
• Provide accounting with policy and billing details for invoicing; reconcile discrepancies.
• Maintain policy templates and quality standards; drive improvements in workflows.
• Provide leadership with concise renewal and reporting summaries.

Skills

Policy administration

Renewals management

Client relationship management

Underwriting coordination

Attention to detail

Education

Bachelor's degree in risk management or related field

Tools

MS Outlook

MS Word

MS Excel

MS Teams

Document management systems

Job description

Empowered Staffing LLC seeks an experienced Program Manager to oversee daily administration of captive and specialty insurance programs. You will manage policy lifecycles, renewals, endorsements, and servicing requests while ensuring accuracy and timely delivery.

You will coordinate underwriting and actuarial packages, support reinsurance documentation, and maintain complete policy records. Strong communication and cross-team collaboration are essential to meet deadlines and client expectations.