Program Manager

Empowered Staffing LLC; Montgomery (AL); On-site; USD 90,000 - 130,000; Full time

Job summary

Empowered Staffing LLC seeks an experienced Program Manager to oversee daily administration of captive and specialty insurance programs. You will manage policy lifecycles, renewals, endorsements, and servicing requests while ensuring accuracy and timely delivery.

You will coordinate underwriting and actuarial packages, support reinsurance documentation, and maintain complete policy records. Strong communication and cross-team collaboration are essential to meet deadlines and client expectations.

Qualifications

• Five or more years of experience in insurance program management, commercial or captive insurance, reinsurance, underwriting support, policy administration, account management, or related operations.
• Strong knowledge of commercial policies, declarations, endorsements, binders, renewals, and policy documentation.
• Experience managing complex renewals and underwriting submissions.
• Ability to interpret policy language and reconcile multiple insurance documents.
• Excellent writing, organization, analysis, time management, and attention to detail.
• Proficiency in Microsoft Outlook, Word, Excel, Teams, and document-management systems.

Responsibilities

• Oversee policy lifecycle for assigned captive and specialty programs.
• Coordinate proposals, binders, policies, endorsements, renewals, declarations, and schedules for accuracy.
• Process policy changes, cancellations, and servicing requests.
• Reconcile information across documents and maintain organized policy records.
• Manage renewals from preparation to issuance, tracking deadlines and deliverables.
• Coordinate underwriting information and pricing with underwriters and actuaries.
• Assemble underwriting and actuarial packages with relevant documents.
• Coordinate pricing, coverage options, and requirements with providers.
• Identify material changes and obtain necessary reviews.
• Coordinate reinsurance documentation and approvals.
• Obtain and maintain loss runs and claims information for renewals and underwriting.
• Escalate significant developments and coordinate with claims professionals.
• Serve as primary policy-administration contact for clients; communicate deadlines and status.
• Coordinate with brokers, actuaries, underwriters, and accounting teams to resolve issues.
• Provide accounting with policy and billing details for invoicing; reconcile discrepancies.
• Maintain policy templates and quality standards; drive improvements in workflows.
• Provide leadership with concise renewal and reporting summaries.

Skills

Policy administration

Renewals management

Client relationship management

Underwriting coordination

Attention to detail

Education

Bachelor's degree in risk management or related field

Tools

MS Outlook

MS Word

MS Excel

MS Teams

Document management systems

Job description

Empowered Staffing is partnered with a fast growing national risk management and insurance services firm that is seeking a Program Manager to oversee the day-to-day administration of assigned captive and specialty insurance programs, ensuring policies, renewals, underwriting requirements, and client requests are completed accurately and on time.

Responsibilities:

• Policy Administration
  • Manage the policy lifecycle for assigned captive and specialty programs.
  • Review and coordinate proposals, binders, policies, endorsements, renewals, declarations, and schedules for accurate, timely delivery.
  • Process policy changes, cancellations, and servicing requests.
  • Reconcile detailed information across documents.
  • Maintain complete, organized policy records in company systems.
• Renewal Management
  • Manage renewals from preparation through policy issuance, tracking deadlines, requirements, and deliverables.
  • Coordinate questionnaires and gather exposure information for underwriting, including following up proactively to maintain timing.
  • Identify material changes and obtain underwriting, actuarial, or leadership review as needed.
• Underwriting Actuarial Coordination
  • Assemble complete underwriting and actuarial packages, including questionnaires, loss runs, exposures, commercial policies, and supporting documents.
  • Coordinate pricing, coverage options, requirements, and open issues with underwriters and actuaries.
  • Compare renewal and expiring coverage, evaluate key options, and present approved recommendations to clients.
  • Track requests through completion and escalated delays.
• Reinsurance Documentation Support
  • Coordinate reinsurance-related insurance documentation and approvals.
  • Reconcile policies, schedules, cession information, and supporting records.
  • Work with leadership, Accounting, actuaries, and service providers to resolve discrepancies.
• Claims Loss Information Coordination
  • Obtain and maintain loss runs and claims information for renewals, underwriting, and actuarial review.
  • Identify material trends and coordinate information requests with claims professionals and service providers.
  • Escalate significant developments or unresolved issues.
• Client Relationship Management
  • Serve as the primary policy-administration contact for assigned clients.
  • Respond promptly to questions about policies, renewals, endorsements, coverage, invoices, and underwriting requirements.
  • Coordinate with brokers, actuaries, underwriters, claims professionals, financial advisors, and other providers.
  • Communicate deadlines, missing items, coverage changes, and issuance status; document client approvals and instructions.
  • Build strong relationships through accuracy, responsiveness, and proactive communication.
• Premium Invoice Coordination
  • Provide Accounting with approved policy, premium, and billing information for invoicing.
  • Reconcile invoice support with underwriting and policy documents and resolve discrepancies.
  • Coordinate payment arrangements when needed and track invoice requests through delivery.
• Policy Workflow Quality Control
  • Maintain policy templates, checklists, procedures, and quality standards.
  • Partner with Sales to design and improve insurance workflows for new and existing programs, including handoffs, responsibilities, approvals, timelines, and client deliverables.
  • Review support-prepared documents before release and provide clear quality feedback.
  • Ensure only approved documents are distributed.
  • Address recurring issues and recommend process, automation, and technology improvements.
• Insurance Reporting
  • Maintain accurate renewal, underwriting, policy-issuance, client-requirement, and invoice status.
  • Track aging items, drive completion, and identify service or workflow issues.
  • Provide leadership with concise summaries of significant matters.

Qualifications

• Five or more years of experience in insurance program management, commercial or captive insurance, reinsurance, underwriting support, policy administration, account management, or related operations.
• Strong knowledge of commercial policies, declarations, endorsements, binders, renewals, and policy documentation.
• Experience managing complex renewals and underwriting submissions.
• Ability to interpret policy language and reconcile multiple insurance documents.
• Excellent writing, organization, analysis, time management, and attention to detail.
• Proficiency in Microsoft Outlook, Word, Excel, Teams, and document-management systems.

Preferred Qualifications:

• Bachelor's degree in risk management, insurance, business, finance, or a related field.
• Experience with captive insurance, alternative risk transfer, and reinsurance documentation.
• Experience working with actuaries, underwriters, brokers, claims professionals, and accounting teams.
• CPCU, ARM, ACI, CCI, CIC, AINS, AU, or similar designation.

Why Join the Team?

• Work with sophisticated captive and alternative risk programs.
• Join a growing, entrepreneurial organization.
• Collaborate with leading insurance, actuarial, underwriting, accounting, and risk professionals.
• Influence client outcomes while shaping processes, systems, and best practices.