Program Coordinator

Captive Resources; Itasca (IL); Hybrid; USD 60,000 - 65,000; Full time

Job summary

Captive Resources in Itasca, IL is seeking a Support Program Management professional to review and submit new and renewal business and audits. You will coordinate with brokers and maintain CRM records for accurate, timely processing.

The role requires a Bachelor's degree and at least two years in the insurance industry, with strong MS Office skills and excellent communication. Hybrid work at our corporate office combines collaboration and focused work.

Qualifications

• Bachelor's Degree or equivalent in related discipline with at least two years in the insurance industry.
• Excellent written and verbal communication skills.
• Strong MS Office skills; proficient with CRM systems.

Responsibilities

• Review, prepare and submit documents for new and renewal business and audits.
• Ensure information is complete and accurate.
• Communicate with stakeholders and members to ensure submissions are reviewed effectively.
• Adhere to service level agreements for new business, renewals and audits.
• Responsible for invoicing of captive premium.
• Provide superior customer service to clients, brokers, fronting companies, and service providers.
• Maintain accuracy of company systems and data.
• Commitment to company values.

Skills

Communication

Independent work

Deadlines

Microsoft Office

CRM systems

Organization

Analytical skills

Problem solving

Customer service

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

CRM system

Job description

Hybrid - Corporate Office
1100 Arlington Heights Rd
Itasca, IL 60143, USA

Hybrid - Corporate Office
1100 Arlington Heights Rd
Itasca, IL 60143, USA

• Pay or shift range: $60,000 USD to $65,000 USD
• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Our benefits include medical, dental, vision, Rx, 401(k), life and AD&D, short-term and long-term disability, and more. Please visit our website for more information.

Description

Support Program Management team in the review and evaluation of new business, renewal submissions and audits. Work with brokers regarding any outstanding and/or incomplete new business and renewal submission activity. Support member development activities by tracking activity in company CRM system.

EDUCATION AND EXPERIENCE: Bachelor’s Degree or equivalency in a related discipline and at least two (2) years of experience in the insurance industry.

SKILLS/COMPETENCIES REQUIREMENTS:

• Communicating effectively within the Captive Support Team and with the Program Management Team to ensure deadlines are met and the proper information is obtained
• Ability to work independently and communicate activities/outcome with team
• Responsive to assignments and communication on status
• Strong technical aptitude including a high proficiency in Microsoft Office
• Understand company required information systems
• Excellent written and verbal communication skills
• Organization; planning and prioritization skills
• Strong analytical skills; problem solving and judgment
• Intellectual curiosity to build an in-depth understanding of insurance and risk management
• Commitment to meeting customer service demands
• Positive attitude and commitment to support business culture

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review, prepare and submit documents for new and renewal business and audits.
• Accountable for ensuring information is complete and accurate
• Communicates with various stakeholders and members to ensure that submissions are reviewed effectively
• Adhere to the various service level agreements for new business, renewals and audits
• Responsible for invoicing of captive premium
• Provide superior customer service to clients, brokers, fronting companies, and various service providers
• Assure company systems are accurate and up-to-date
• Commitment to company values

PRIORITIES: Accuracy, Timeliness, Broker-Service Provider-Client Relationships, Positive Team Attitude

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

Bachelors or better.

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.