Program Coordinator

Captive Resources, LLC; Itasca (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Captive Resources, LLC is seeking a detail-oriented Support Program Management professional to assist in reviewing and evaluating new business, renewals, and audits. You will work with brokers to resolve outstanding submissions and support member development by tracking activity in the company CRM system.

A bachelor's degree and at least two years in insurance are required. This role emphasizes accuracy, timeliness, proactive communication, and strong analytical skills to ensure submission

Qualifications

• Bachelor’s degree or equivalent in a related discipline.
• At least two years of experience in the insurance industry.
• Strong written and verbal communication skills.

Responsibilities

• Review and submit documents for new and renewal business and audits.
• Ensure information is complete and accurate.
• Communicate with stakeholders to ensure submissions are reviewed effectively.
• Adhere to service level agreements for new business, renewals and audits.
• Handle invoicing of captive premium.
• Provide superior customer service to clients and brokers.
• Keep company systems accurate and up-to-date.
• Uphold company values.

Skills

Effective communication

Independent worker

Microsoft Office proficiency

CRM system knowledge

Organizational skills

Analytical thinking

Customer service focus

Time management

Education

Bachelor's Degree or equivalent in related discipline

Tools

Microsoft Office Suite

CRM software

Insurance systems knowledge

Job description

Support Program Management team in the review and evaluation of new business, renewal submissions and audits. Work with brokers regarding any outstanding and/or incomplete new business and renewal submission activity. Support member development activities by tracking activity in company CRM system.

Education and Experience

Bachelor’s Degree or equivalency in a related discipline and at least two (2) years of experience in the insurance industry.

Skills/Competencies Requirements

• Communicating effectively within the Captive Support Team and with the Program Management Team to ensure deadlines are met and the proper information is obtained
• Ability to work independently and communicate activities/outcome with team
• Responsive to assignments and communication on status
• Strong technical aptitude including a high proficiency in Microsoft Office
• Understand company required information systems
• Excellent written and verbal communication skills
• Organization; planning and prioritization skills
• Strong analytical skills; problem solving and judgment
• Intellectual curiosity to build an in-depth understanding of insurance and risk management
• Commitment to meeting customer service demands
• Positive attitude and commitment to support business culture

Essential Duties and Responsibilities

• Review, prepare and submit documents for new and renewal business and audits.
• Accountable for ensuring information is complete and accurate
• Communicates with various stakeholders and members to ensure that submissions are reviewed effectively
• Adhere to the various service level agreements for new business, renewals and audits
• Responsible for invoicing of captive premium
• Provide superior customer service to clients, brokers, fronting companies, and various service providers
• Assure company systems are accurate and up-to-date
• Commitment to company values

Priorities

Accuracy, Timeliness, Broker-Service Provider-Client Relationships, Positive Team Attitude

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.