CaptionPhone Installer & Trainer—Make a Difference

Caption Call; Huntsville (AL); On-site; USD 18,000 - 30,000; Full time

Job summary

Sorenson Communications in Huntsville, AL is seeking an Installer/Trainer to coach customers on CaptionCall phones in their homes. This hands-on, customer-service oriented role offers flexibility and occasional evenings and weekends, with travel to support local installations.

You will install and troubleshoot devices, train users on features, promote the CaptionCall service, and maintain records. Minimum HS diploma, basic computer knowledge, and experience in hearing health and with seniors are

Qualifications

• High School Diploma or GED required.
• Basic computer knowledge and experience.
• Experience working in the hearing health field.
• Experience working with senior citizens.

Responsibilities

• Install and troubleshoot CaptionCall phones.
• Courteously train customers on how to use the phone and its features.
• Promote the CaptionCall service.
• Create lead generation activities and generate referrals.
• Attend and participate in trade shows and other corporate events as assigned.
• Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events.
• Complete service calls as assigned.
• Accurately maintain customer records.

Skills

Communication (English)

Customer service

Travel ability

Reliability

Education

High School Diploma or GED

Job description

Sorenson Communications in Huntsville, AL is seeking an Installer/Trainer to coach customers on CaptionCall phones in their homes. This hands-on, customer-service oriented role offers flexibility and occasional evenings and weekends, with travel to support local installations.

You will install and troubleshoot devices, train users on features, promote the CaptionCall service, and maintain records. Minimum HS diploma, basic computer knowledge, and experience in hearing health and with seniors are