In-Home CaptionCall Installer & Trainer

Sorenson Communications, LLC; Westwood (NC); On-site; USD 25,000 - 33,000; Part time

Job summary

Sorenson Communications, LLC is seeking a part-time Installer/Trainer to help customers set up CaptionCall phones in their homes. The role combines hands-on technical work with friendly, patient instruction, empowering users to communicate more easily.

You will install devices, troubleshoot issues, demonstrate features, and promote services while building relationships at trade shows and community events as needed.

Qualifications

• High School diploma or GED required.
• Basic computer knowledge and sales experience welcomed.
• Experience in hearing health or working with senior citizens is a plus.

Responsibilities

• Install and troubleshoot CaptionCall phones.
• Train customers on how to use the phone and its features.
• Promote the CaptionCall service.
• Create lead generation activities and generate referrals.
• Attend and participate in trade shows and other corporate events as assigned.
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business.
• Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events.
• Complete service calls as assigned.
• Accurately maintain customer records.
• Complete required reports and submit invoices and feedback on customer interactions.
• Retrieve and clean phones of former customers.
• Maintain adequate inventory of equipment and supplies in order to service customers.
• Adapt to new responsibilities as necessary.
• Other duties as assigned.

Skills

Customer service

English communication

Driving

Punctuality

Organizational skills

Education

High School Diploma or GED

Job description

Sorenson Communications, LLC is seeking a part-time Installer/Trainer to help customers set up CaptionCall phones in their homes. The role combines hands-on technical work with friendly, patient instruction, empowering users to communicate more easily.

You will install devices, troubleshoot issues, demonstrate features, and promote services while building relationships at trade shows and community events as needed.