Part-Time CaptionCall Installer & Trainer

Sorenson Communications, LLC; Jackson (MS); On-site; USD 17,000 - 25,000; Part time

Job summary

Sorenson Communications in Jackson, MS, is seeking a part-time Installer/Trainer to help customers install and operate CaptionCall phones in their homes, delivering helpful training and support.

The role emphasizes caring, customer service, basic computer skills, and travel up to 25% for installations and events. Evening/weekend availability is a plus; training and growth opportunities are provided.

Qualifications

• Basic computer knowledge
• Sales experience
• Experience in hearing health field
• Experience working with senior citizens

Responsibilities

• Install and troubleshoot CaptionCall phones
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Create lead generation activities and generate referrals
• Attend and participate in trade shows and other corporate events as assigned
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Adapt to new responsibilities as necessary
• Other duties as assigned

Skills

Customer service

English communication

Evenings and weekends availability

Driving travel

Adaptability to customer needs

Reliability and punctuality

Education

High School Diploma or GED

Job description

Sorenson Communications in Jackson, MS, is seeking a part-time Installer/Trainer to help customers install and operate CaptionCall phones in their homes, delivering helpful training and support.

The role emphasizes caring, customer service, basic computer skills, and travel up to 25% for installations and events. Evening/weekend availability is a plus; training and growth opportunities are provided.