Capitol Campus Operations Coordinator | Guest & Security

Georgetown University; United States; On-site; USD 55,016,000 - 82,347,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Retirement savings

Tuition assistance

Work‑life balance benefits

Employee discounts

Job summary

Georgetown University seeks an Operations Coordinator for the Capitol Campus to provide critical customer service and support facilities, security, and guest services coordination at the 111 Massachusetts Ave location. The role involves direct interaction with staff, students, faculty and visitors and requires knowledge of campus programming and security protocols.

The incumbent reports to the Senior Director of Operations for the Capitol Campus and works with the Operations Team to ensure high

Qualifications

• High School Diploma and up to 2 years of relevant experience required, or equivalent combination of education and relevant work experience. Bachelor’s degree preferred;
• Two to four years of progressive administrative experience in educational setting preferred;
• Proficient in Microsoft Office and comfortable responding to telephone and email inquiries;
• Familiarity with Google Workspace tools (Gmail, Google Drive, etc.);

Responsibilities

• Provide customer service at the Level 1 reception desk and assist staff, students, faculty and visitors;
• Support facilities, security and guest services coordination for Capitol Campus;
• Collaborate with the Operations Team to ensure smooth transitions for external guests and students;
• Report to the Senior Director of Operations and uphold campus-wide operational standards;

Skills

Customer service

Time management

Communication

Interpersonal skills

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Google Workspace

Job description

Georgetown University seeks an Operations Coordinator for the Capitol Campus to provide critical customer service and support facilities, security, and guest services coordination at the 111 Massachusetts Ave location. The role involves direct interaction with staff, students, faculty and visitors and requires knowledge of campus programming and security protocols.

The incumbent reports to the Senior Director of Operations for the Capitol Campus and works with the Operations Team to ensure high