Operations Coordinator

Georgetown University; Washington (District of Columbia); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Tuition assistance

Health benefits

Work-life balance

Job summary

Georgetown University’s Capitol Campus in Washington, DC seeks an Operations Coordinator to manage front desk services, assist with facilities and guest interactions, and uphold security protocols for visitors, students, and staff.

Reporting to the Senior Director of Operations, the role emphasizes exceptional customer service, knowledge of campus programs, and ability to handle multiple tasks with a professional demeanor.

Qualifications

• High School Diploma or equivalent; Bachelor’s degree preferred.
• Demonstrated ability to provide very high levels of customer service and time management.
• Familiarity with university offices, computers and financial systems is desirable.
• Proficient with Microsoft Office; comfortable with phone and email inquiries.

Responsibilities

• Provide critical customer service at the Level 1 reception desk for the Capitol Campus.
• Interface with staff, students, faculty and visitors; liaise with GUPD and facilities.
• Support daily operations, security protocols, and guest services coordination; may incur light manual tasks.

Skills

Customer service

Time management

Communication skills

Team collaboration

Problem solving

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office

Google Workspace

University protocols

Job description

Georgetown University comprises two unique campuses in the nation's capital.With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S.Capitol and U.S.Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C.

Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements Job Overview

This position serves as an Operations Coordinator for the Capitol Campus.

The Operations Coordinator provides critical customer service as well as support for facilities, security and guest services coordination at the Level 1 reception desk of 111 Massachusetts Ave. The position provides hands-on, in-person interactions and requires excellent customer service skills while interfacing with staff, students, faculty and visitors of the Capitol Campus.

The incumbent will work closely with the other Operations Team members to ensure support and transparent transitions for external guests and students. The position requires intimate knowledge of all programming offered at the Capitol Campus, daily operations, security protocols, and will serve as liaison to staff, students, faculty and visitors at 111 Mass. The position may require light manual labor. Basic knowledge of facilities maintenance is desired.

Reporting directly to the Senior Director of Operations for the Capitol Campus, this position supports Georgetown's goal of high stakeholder satisfaction. The Operations Coordinator supports the Operations Team on all aspects of successful campus-wide operations, focused specifically on ensuring that customer service and security is provided at the highest level during all shifts.

Work Interactions and Work Mode Designation

Daily interaction with other Operations Coordinators, Sr. Director of Operations, GU staff, students, faculty and visitors; close collaboration and communication with GUPD; communication with facility vendors and housekeeping staff; GU Leadership. This position has been designated as On-Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Requirements and Qualifications

High School Diploma and up to 2 years of relevant experience required, or equivalent combination of education and relevant work experience. Bachelor's degree preferred; Two to four years of progressive administrative experience in educational setting preferred; Demonstrated ability to provide very high levels of customer service, professionalism and time management skills; Knowledge of University offices, computers and financial systems is desired; Proficient in Microsoft Office and comfortable responding to telephone and email inquiries; Familiarity with Google Workspace tools (Gmail, Google Drive, etc.); This position must also demonstrate proficiency in the use of University protocols and student policies; The ideal person will have strong problem-solving skills, time management skills, attention to detail, strong oral and written communications skills, enthusiasm and ability to work effectively under pressure. This individual must be a detail-oriented team player and able to manage multiple tasks. Strong interpersonal skills required. A friendly, helpful demeanor along with a willingness to enforce the University's policies are crucial for this role.

Pay Range

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $19.20 - $28.70 Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors.

EEO Statement

EEO Statement:GU is an Equal Opportunity Employer.All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

Benefits

• Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options.