Operations Coordinator

Georgetown University; United States; On-site; USD 55,016,000 - 82,347,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Retirement savings

Tuition assistance

Work‑life balance benefits

Employee discounts

Job summary

Georgetown University seeks an Operations Coordinator for the Capitol Campus to provide critical customer service and support facilities, security, and guest services coordination at the 111 Massachusetts Ave location. The role involves direct interaction with staff, students, faculty and visitors and requires knowledge of campus programming and security protocols.

The incumbent reports to the Senior Director of Operations for the Capitol Campus and works with the Operations Team to ensure high

Qualifications

• High School Diploma and up to 2 years of relevant experience required, or equivalent combination of education and relevant work experience. Bachelor’s degree preferred;
• Two to four years of progressive administrative experience in educational setting preferred;
• Proficient in Microsoft Office and comfortable responding to telephone and email inquiries;
• Familiarity with Google Workspace tools (Gmail, Google Drive, etc.);

Responsibilities

• Provide customer service at the Level 1 reception desk and assist staff, students, faculty and visitors;
• Support facilities, security and guest services coordination for Capitol Campus;
• Collaborate with the Operations Team to ensure smooth transitions for external guests and students;
• Report to the Senior Director of Operations and uphold campus-wide operational standards;

Skills

Customer service

Time management

Communication

Interpersonal skills

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Google Workspace

Job description

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and The Supreme Court, Georgetown University offers rigorous academic programs, a global perspective and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice and a shared dedication to making a difference in the world.

Requirements Job Overview

This position serves as an Operations Coordinator for the Capitol Campus. Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and The Supreme Court, Georgetown University offers rigorous academic programs, a global perspective and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice and a shared dedication to making a difference in the world.

The Operations Coordinator provides critical customer service as well as support for facilities, security and guest services coordination at the Level 1 reception desk of 111 Massachusetts Ave. The position provides hands-on, in-person interactions and requires excellent customer service skills while interfacing with staff, students, faculty and visitors of the Capitol Campus. The incumbent will work closely with the other Operations Team members to ensure support and transparent transitions for external guests and students. The position requires intimate knowledge of all programming offered at the Capitol Campus, daily operations, security protocols, and will serve as liaison to staff, students, faculty and visitors at 111 Mass. The position may require light manual labor. Basic knowledge of facilities maintenance is desired. Reporting directly to the Senior Director of Operations for the Capitol Campus, this position supports Georgetown’s goal of high stakeholder satisfaction. The Operations Coordinator supports the Operations Team on all aspects of successful campus-wide operations, focused specifically on making sure customer service and security is provided at the highest level during all shifts.

Work Interactions and Work Mode Designation

• Daily interaction with other Operations Coordinators, Sr. Director of Operations, GU staff, students, faculty and visitors;
• Close collaboration and communication with GUPD;
• Communication with facility vendors and housekeeping staff;
• GU Leadership

This position has been designated as On-Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Requirements and Qualifications

• High School Diploma and up to 2 years of relevant experience required, or equivalent combination of education and relevant work experience. Bachelor’s degree preferred;
• Two to four years of progressive administrative experience in educational setting preferred;
• Demonstrated ability to provide very high levels of customer service, professionalism and time management skills;
• Knowledge of University offices, computers and financial systems is desired;
• Proficient in Microsoft Office and comfortable responding to telephone and email inquiries;
• Familiarity with Google Workspace tools (Gmail, Google Drive, etc.);
• This position must also demonstrate proficiency in the use of University protocols and student policies;
• The ideal person will have strong problem‑solving skills, time management skills, attention to detail, strong oral and written communications skills, enthusiasm and ability to work effectively under pressure. This individual must be a detail-oriented team player and able to manage multiple tasks.;
• Strong interpersonal skills required. A friendly, helpful demeanor along with a willingness to enforce the University’s policies are crucial for this role.

Pay Range: The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $19.20 - $28.70 Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.

EEO Statement

GUis an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

Benefits

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work‑life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

Benefits

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work‑life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

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We’re a leading research university with a heart. Founded in the decade that the U.S. Constitution was signed, we’re the nation’s oldest Catholic and Jesuit university. Today we’re the forward-looking, diverse community devoted to social justice, restless inquiry and respect for each person’s individual needs and talents. Grounded in our Jesuit, Catholic identity, the Spirit of Georgetown undergirds everything we do.