Capability Experience Design Lead

FIS; Jacksonville (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

FIS is seeking a Lead, Capability Experience Designer in Jacksonville, FL to craft human-centered experiences that help colleagues build capabilities and perform effectively. You will translate complex needs into scalable enablement, conduct user research, prototype solutions and use AI to accelerate discovery and design.

You will collaborate across learning, workforce design, performance, and digital adoption initiatives.

Qualifications

• Bachelor's degree in human-centered design, UX, learning sciences, psychology, business, tech, information systems or related field, or equivalent.
• Experience applying human-centered design, UX, service design or learning experience design principles to practical solutions.
• Ability to translate business needs into experience journeys, workflows, prototypes and scalable enablement solutions.
• Experience conducting user research and testing concepts using qualitative and quantitative signals.
• Familiarity with journey mapping, prototyping, behavioral design, usability and accessibility.

Responsibilities

• Design human-centered capability experiences to help colleagues build skills and adopt new behaviors.
• Translate needs into experience journeys, workflows, prototypes and enablement tools.
• Conduct user research and identify pain points and adoption barriers.
• Prototype and test concepts using feedback and performance data to iterate.
• Create AI-enabled experiences and human-plus-AI workflows balancing automation with human judgment.
• Collaborate across learning, workforce design, performance, digital adoption, change and technology.
• Ensure experiences are accessible, inclusive, intuitive and aligned with enterprise standards.

Skills

Human-centered design

UX research

Prototyping

Experience mapping

AI-assisted design

Excel

Power BI

Copilot

Education

Bachelor's degree in human-centered design or related field

Tools

Microsoft 365

SharePoint

Copilot

Whatfix

Arist

Workday Learning

Reejig

Job description

FIS is seeking a Lead, Capability Experience Designer in Jacksonville, FL to craft human-centered experiences that help colleagues build capabilities and perform effectively. You will translate complex needs into scalable enablement, conduct user research, prototype solutions and use AI to accelerate discovery and design.

You will collaborate across learning, workforce design, performance, and digital adoption initiatives.