Lead, Capability Experience Designer (UX)

FIS; Jacksonville (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

FIS is seeking a Lead, Capability Experience Designer in Jacksonville, FL to craft human-centered experiences that help colleagues build capabilities and perform effectively. You will translate complex needs into scalable enablement, conduct user research, prototype solutions and use AI to accelerate discovery and design.

You will collaborate across learning, workforce design, performance, and digital adoption initiatives.

Qualifications

• Bachelor's degree in human-centered design, UX, learning sciences, psychology, business, tech, information systems or related field, or equivalent.
• Experience applying human-centered design, UX, service design or learning experience design principles to practical solutions.
• Ability to translate business needs into experience journeys, workflows, prototypes and scalable enablement solutions.
• Experience conducting user research and testing concepts using qualitative and quantitative signals.
• Familiarity with journey mapping, prototyping, behavioral design, usability and accessibility.

Responsibilities

• Design human-centered capability experiences to help colleagues build skills and adopt new behaviors.
• Translate needs into experience journeys, workflows, prototypes and enablement tools.
• Conduct user research and identify pain points and adoption barriers.
• Prototype and test concepts using feedback and performance data to iterate.
• Create AI-enabled experiences and human-plus-AI workflows balancing automation with human judgment.
• Collaborate across learning, workforce design, performance, digital adoption, change and technology.
• Ensure experiences are accessible, inclusive, intuitive and aligned with enterprise standards.

Skills

Human-centered design

UX research

Prototyping

Experience mapping

AI-assisted design

Excel

Power BI

Copilot

Education

Bachelor's degree in human-centered design or related field

Tools

Microsoft 365

SharePoint

Copilot

Whatfix

Arist

Workday Learning

Reejig

Job description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Job Description

Every day at FIS, innovators, problem-solvers and change-makers work together to create technology that advances the world of finance. We embrace new ideas, challenge what's possible and empower our teams to make a lasting impact. If you're ready to help shape the future of fintech, Unlock your next chapter with FIS.

About the role:

As a Lead, Capability Experience Designer, you will design human-centered experiences that help colleagues build capabilities, adopt new behaviors and perform effectively in their roles. You will translate complex business and capability needs into intuitive, accessible and scalable experiences that fit naturally within colleague workflows.

Working across learning, workforce design, performance, digital adoption and change initiatives, you will research colleague needs, map journeys, prototype solutions and use experience signals to continuously improve. You will also use AI to enhance how you work and design AI-enabled experiences that help colleagues adopt new ways of working.

What you will be doing:

• Design human-centered capability experiences that help colleagues build skills, adopt new behaviors and improve performance.
• Translate business and capability needs into clear experience journeys, workflows, prototypes and scalable enablement solutions.
• Conduct user research and identify colleague needs, behaviors, pain points and barriers to adoption.
• Prototype and test experience concepts, using colleague feedback, adoption data and performance signals to guide iteration.
• Design prompts, tools, routines and workflow interventions that support behavior and habit formation.
• Create connected experiences across enterprise platforms, learning technologies, digital adoption tools and moments that matter.
• Use AI tools to accelerate research, synthesis, ideation, prototyping and solution development.
• Design AI-enabled experiences and human-plus-AI workflows that balance automation with appropriate human judgment.
• Partner across learning, workforce design, performance, digital adoption, change and technology to deliver cohesive experiences.
• Ensure experiences are accessible, inclusive, intuitive and consistent with enterprise standards.

Required qualifications:

• Bachelor's degree in human-centered design, user experience design, learning sciences, psychology, business, technology, information systems or a related field, or equivalent practical experience.
• Experience applying human-centered design, user experience, service design or learning experience design principles to practical solutions.
• Ability to translate business or capability needs into experience journeys, workflows, prototypes and scalable enablement solutions.
• Experience conducting user research, testing concepts and using qualitative and quantitative signals to improve designs.
• Working knowledge of journey mapping, prototyping, behavioral design, usability, accessibility and inclusive design.
• Experience using AI tools to support research, analysis, ideation, content development or prototyping, with the ability to evaluate outputs and apply human judgment.
• Familiarity with Microsoft 365 tools, including Teams, SharePoint and Copilot, as well as learning or digital adoption platforms and other design tools/systems.
• Ability to interpret experience, adoption or performance data using Excel, Power BI or comparable tools.
• Strong communication and collaboration skills, with the ability to explain design decisions, influence stakeholders and constructively challenge assumptions.
• Ability to learn new technologies, manage multiple priorities and iterate quickly in an evolving environment.
• A portfolio or work examples demonstrating research, experience design, prototyping, testing and iteration.

Preferred qualifications:

• Experience supporting workforce enablement, organizational transformation, performance improvement or change initiatives.
• Experience designing capability experiences across multiple enterprise systems, channels or colleague touchpoints.
• Familiarity with Workday Learning, Arist, Whatfix, Reejig or comparable learning and digital adoption platforms.
• Experience designing AI-enabled learning, enablement or performance-support experiences.
• Familiarity with agentic or automated workflows and appropriate human review points.

A career at FIS is more than just a job. It's the chance to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.