Cannabis Wellness Specialist — In-Store Customer Care

Green Thumb; Kendall (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Green Thumb in Kendall, FL is seeking a Personal Care Specialist to engage with patients and customers in a friendly, retail setting. You will educate guests on products, methods of consumption, and safety, and help tailor safe, effective regimens to individual needs.

The role supports store operations, verifies deliveries, replenishes shelves, and ensures compliance with local cannabis regulations while maintaining a professional, confidential service environment.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience
• Schedule flexibility to work varying shifts including mornings, days, nights, and weekends
• Reliable, responsible attendance
• Must be 21 years or older
• Must pass all required background checks including state cannabis employment requirements
• Possess valid driver's license or state ID
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry
• Prior cannabis experience not required

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction
• Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs. Responsible for remaining up to date on product knowledge.
• Promote a work environment that is positive, communicative, patient and/or customer-oriented
• Assist in verifying order deliveries for accuracy
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
• Ensure local and state cannabis regulations are properly enforced and upheld
• Ensure sales floor is properly stocked and presence of the store is well maintained and compliant
• Maintenance of hard copy files as required
• Follow security measures and safety compliance procedures
• Complete duties at assigned workstations, as determined by management, during scheduled shifts including: Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru; Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts; Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary; Other duties as assigned

Skills

Customer service

POS systems

Cannabis product knowledge

Communication

Teamwork

Compliance awareness

Job description

Green Thumb in Kendall, FL is seeking a Personal Care Specialist to engage with patients and customers in a friendly, retail setting. You will educate guests on products, methods of consumption, and safety, and help tailor safe, effective regimens to individual needs.

The role supports store operations, verifies deliveries, replenishes shelves, and ensures compliance with local cannabis regulations while maintaining a professional, confidential service environment.