Cannabis Retail Wellness Concierge

Renew Cannabis Co.; Bethesda (MD); On-site; USD 21,000 - 29,000; Full time

Job summary

Green Thumb Industries is seeking a Personal Care Specialist to engage customers in a cannabis retail setting, provide product education, and tailor recommendations for safe, effective regimens. You’ll support daily store operations, maintain compliance, and assist with inventory and customer interactions.

The role emphasizes delivering excellent service, staying current on product knowledge, and contributing to a positive, team-oriented environment in a fast-paced dispensary.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience
• Must be 21 years or older
• Must pass all required background checks including state-specific cannabis employment requirements
• Possess valid drivers license or state ID
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Educate on products, methods of consumption, and safety as part of patient interaction
• Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs
• Promote a work environment that is positive, communicative, patient and/or customer-oriented
• Assist in verifying order deliveries for accuracy
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations

Skills

Customer service

Cannabis knowledge

Communication

POS experience

Team collaboration

HIPAA compliance

Tools

POS systems

Word processing

Spreadsheet

Database management

Email

Job description

Green Thumb Industries is seeking a Personal Care Specialist to engage customers in a cannabis retail setting, provide product education, and tailor recommendations for safe, effective regimens. You’ll support daily store operations, maintain compliance, and assist with inventory and customer interactions.

The role emphasizes delivering excellent service, staying current on product knowledge, and contributing to a positive, team-oriented environment in a fast-paced dispensary.