Cannabis Wellness Specialist — In-Store Customer Care

New Cannabis Ventures; Jacksonville (FL); On-site; USD 19,000 - 26,000; Full time

Job summary

Green Thumb Industries is seeking a Personal Care Specialist to help customers in a busy dispensary. You will guide product choices, explain consumption methods, and ensure safe, compliant operations. A friendly demeanor and reliability are essential.

Role requires the ability to work varied shifts, engage customers with expertise, maintain accurate records, and uphold store standards. Prior cannabis familiarity is helpful, but not required.

Qualifications

• Demonstrates excellent customer service at all times.
• Interest in cannabis products and therapy knowledge.
• Works well with others and builds relationships.
• Listens carefully and communicates clearly with customers.
• Experience using point-of-sale systems in retail.
• Understands cannabis regulations and store policies.

Responsibilities

• Engage with and assist patients and customers in a customer-facing environment.
• Educate on products, methods of consumption, and safety as part of patient interaction.
• Recommend safe regimens based on knowledge of GTI products.
• Promote a positive, patient-focused store atmosphere.
• Verify order deliveries for accuracy when needed.
• Support management to keep daily operations running smoothly and compliantly.
• Ensure local/state cannabis regulations are enforced.
• Keep sales floor stocked and storefront presentable.
• Maintain hard copy files as required.
• Follow security measures and safety procedures.
• Complete duties at assigned workstations per shifts: Front of House, Back of House, Maintenance, and Other duties as assigned.

Skills

Customer service

Cannabis knowledge

Interpersonal skills

Active listening

POS experience

Regulatory compliance

Job description

Green Thumb Industries is seeking a Personal Care Specialist to help customers in a busy dispensary. You will guide product choices, explain consumption methods, and ensure safe, compliant operations. A friendly demeanor and reliability are essential.

Role requires the ability to work varied shifts, engage customers with expertise, maintain accurate records, and uphold store standards. Prior cannabis familiarity is helpful, but not required.