Cannabis Wellness Retail Specialist

Green Thumb Industries; Town of Henrietta (NY); On-site; USD 20,000 - 29,000; Full time

Job summary

Green Thumb Industries is seeking a friendly Personal Care Specialist to assist customers in a cannabis retail setting. You will guide patients through product options, educate them on consumption methods, and ensure safe, compliant experiences at the point of sale.

You will maintain product knowledge, help with inventory and order checks, and support the team in delivering excellent customer service in a dynamic retail environment. Prior cannabis industry exposure is a plus.

Qualifications

• At least 1 year of customer service experience; preference for candidates with specialty, customer-facing retail experience.
• Must be 21 years or older
• Must pass all required background checks including state-specific cannabis employment requirements
• Possess valid driver's license or state ID
• Must be compliant with all legal or company regulations for working in the cannabis industry

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Educate customers on products, methods of consumption, and safety as part of patient interaction
• Recommend a safe and effective regimen suited to each patient/customer needs and stay up to date on product knowledge
• Promote a positive, communicative, patient- and customer-oriented work environment
• Assist in verifying order deliveries for accuracy
• Support management to ensure store operations run smoothly and compliantly
• Uphold adherence to local and state cannabis regulations
• Keep sales floor stocked and store appearance compliant
• Maintain hard copy files as required
• Follow security and safety procedures
• Complete duties at assigned stations across Front of House, Back of House, and Maintenance
• Other duties as assigned

Skills

Customer service

Cannabis knowledge

POS systems

Communication skills

Regulatory compliance

Professionalism

Job description

Green Thumb Industries is seeking a friendly Personal Care Specialist to assist customers in a cannabis retail setting. You will guide patients through product options, educate them on consumption methods, and ensure safe, compliant experiences at the point of sale.

You will maintain product knowledge, help with inventory and order checks, and support the team in delivering excellent customer service in a dynamic retail environment. Prior cannabis industry exposure is a plus.