Cannabis Wellness Concierge

Green Thumb Industries; Meadville (Crawford County); On-site; USD 21,000 - 28,000; Full time

Job summary

Green Thumb Industries is seeking a Personal Care Specialist to engage customers in a friendly, retail environment and help select cannabis products and consumption methods. You’ll educate customers, ensure safety, and maintain product knowledge to recommend suitable regimens.

The role emphasizes compliance, POS operation, and delivering a positive store experience. The position requires 21+ years old, reliable attendance, and ability to work varied shifts; prior cannabis experience is not

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience
• Meet the scheduling and availability requirements (varying shifts including mornings, days, nights, weekends)
• Must have reliable, responsible attendance
• Must be 21 years or older
• Must pass all required background checks including state cannabis employment requirements
• Possess valid driver’s license or state ID
• Must comply with all legal or company regulations for working in the cannabis industry
• Prior cannabis experience not required

Responsibilities

• Engage with and assist patients/customers in a customer-facing retail environment
• Educate patients/customers on products, methods of consumption, and safety
• Recommend safe and effective regimens based on needs and maintain product knowledge
• Promote a positive, patient/customer-oriented store environment
• Verify order deliveries for accuracy
• Support management to ensure smooth store operations and compliance
• Uphold local/state cannabis regulations and store presence
• Maintain stocked sales floor and storefront appearance
• Maintain hard copy files as required
• Follow security and safety procedures
• Complete duties at assigned workstations (Front of House, Back of House, Maintenance)
• Uphold cleanliness, safety, and presentation standards
• Other duties as assigned

Skills

Customer service

Retail experience

Communication

POS systems

Product knowledge

HIPAA compliance

Team player

Tools

POS software

Job description

Green Thumb Industries is seeking a Personal Care Specialist to engage customers in a friendly, retail environment and help select cannabis products and consumption methods. You’ll educate customers, ensure safety, and maintain product knowledge to recommend suitable regimens.

The role emphasizes compliance, POS operation, and delivering a positive store experience. The position requires 21+ years old, reliable attendance, and ability to work varied shifts; prior cannabis experience is not