Cannabis Wellness & Customer Care Specialist

Renew Cannabis Co.; Quincy (IL); On-site; USD 19,000 - 27,000; Full time

Job summary

Green Thumb Industries in Quincy, IL seeks a personable Personal Care Specialist to engage customers, educate them on cannabis products and safe usage, and help ensure a compliant, friendly shopping experience.

In a fast-paced retail setting, you will work across front-of-house and back-of-house tasks, maintain store standards, and uphold safety and regulatory requirements while delivering excellent customer service.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience
• Must be 21 years or older
• Must pass all required background checks including state-specific cannabis employment requirements
• Possess valid driver’s license or state ID
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry
• Prior cannabis experience not required

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Educate patients/customers on products, methods of consumption, and safety
• Recommend safe and effective regimens based on client needs and product knowledge
• Promote a positive, customer-oriented store environment
• Verify order deliveries for accuracy
• Support management to ensure compliant store operations
• Maintain compliance with cannabis regulations and store appearance
• Keep front of house and back of house areas organized
• Follow security and safety procedures

Skills

Customer service

Scheduling flexibility

Attendance reliability

21+ years

Background checks

Driver's license

Cannabis industry compliance

Job description

Green Thumb Industries in Quincy, IL seeks a personable Personal Care Specialist to engage customers, educate them on cannabis products and safe usage, and help ensure a compliant, friendly shopping experience.

In a fast-paced retail setting, you will work across front-of-house and back-of-house tasks, maintain store standards, and uphold safety and regulatory requirements while delivering excellent customer service.