Cannabis Wellness Advisor — Customer Care

Green Thumb Industries; Quincy (IL); On-site; USD 19,000 - 26,000; Full time

Job summary

Green Thumb Industries in Quincy, IL seeks a friendly RISE Personal Care Specialist to assist patients and customers in a dispensary setting. You will guide product choices, explain dosing and safety, and provide a positive checkout experience.

The role requires strong customer service, reliability, and ability to navigate a fast-paced cannabis retail environment. Training covers GTI policies, compliance, and ongoing product education.

Qualifications

• At least 1 year of customer service experience (retail preferred).
• Must be 21+ and able to pass background checks for cannabis employment.
• Valid driver''s license or state ID.
• Able to work varied shifts including mornings, days, nights, weekends.
• Compliant with cannabis laws and GTI policies.

Responsibilities

• Engage with and assist patients/customers in a retail environment.
• Educate customers on products, methods of consumption, and safety.
• Recommend safe regimens based on individual needs and stay updated on product knowledge.
• Maintain a positive, patient-focused store environment.
• Verify order deliveries for accuracy.
• Support store operations and regulatory compliance.
• Uphold local/state cannabis regulations and proper store presence.
• Uphold cleanliness and stock on the sales floor.
• Follow security and safety procedures.
• Perform front of house and back of house duties as assigned.

Skills

Customer service

POS system experience

Effective communication

HIPAA compliance

Cannabis product knowledge

Tools

POS system

Job description

Green Thumb Industries in Quincy, IL seeks a friendly RISE Personal Care Specialist to assist patients and customers in a dispensary setting. You will guide product choices, explain dosing and safety, and provide a positive checkout experience.

The role requires strong customer service, reliability, and ability to navigate a fast-paced cannabis retail environment. Training covers GTI policies, compliance, and ongoing product education.