Cannabis Retail Wellness Advisor

Green Thumb Industries; Effingham (IL); On-site; USD 19,000 - 27,000; Full time

Job summary

Green Thumb Industries in Effingham, IL, seeks a Customer-Facing Personal Care Specialist to engage with patients and customers in a retail cannabis setting. You will educate on products and methods of consumption, recommend appropriate regimens, and help maintain a compliant, welcoming store environment.

Responsibilities include assisting customers at points of sale, verifying orders, stocking the floor, and ensuring safety and regulatory adherence.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience
• Ability to work varying shifts including mornings, days, nights and weekends
• Must pass required background checks including state-specific cannabis employment requirements
• Must be 21 years or older
• Possess valid driver's license or state ID
• Must comply with all legal/company cannabis industry regulations

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Educate patients/customers on products, methods of consumption, and safety
• Recommend safe, effective regimens using product knowledge
• Maintain a positive, customer-oriented store atmosphere
• Verify deliveries for accuracy
• Support management to ensure smooth store operations and compliance
• Enforce local/state cannabis regulations and maintain storefront appearance
• Maintain hard copy files as required
• Follow security and safety procedures
• Complete duties at assigned workstations (Front of House/Back of House/Maintenance)
• Other duties as assigned

Skills

Customer service experience

Scheduling availability

21 years or older

Background checks

Driver's license or state ID

Cannabis industry compliance

Prior cannabis experience not required

Job description

Green Thumb Industries in Effingham, IL, seeks a Customer-Facing Personal Care Specialist to engage with patients and customers in a retail cannabis setting. You will educate on products and methods of consumption, recommend appropriate regimens, and help maintain a compliant, welcoming store environment.

Responsibilities include assisting customers at points of sale, verifying orders, stocking the floor, and ensuring safety and regulatory adherence.