Cannabis Wellness Concierge

Green Thumb; Normal (IL); On-site; USD 19,000 - 27,000; Full time

Job summary

Green Thumb in Normal, IL is seeking a full-time Personal Care Specialist to engage one-on-one with patients and customers from entry to checkout, providing friendly, knowledgeable service in a retail cannabis setting.

You will educate guests on products, explain consumption methods, and recommend safe usage, while staying up-to-date on product knowledge. The role emphasizes a welcoming, compliant store environment.

Qualifications

• At least one year of customer service experience.
• Must be 21 years or older and pass background checks.
• Ability to work varied shifts including mornings, days, nights and weekends.

Responsibilities

• Engage with patients/customers in a retail environment.
• Educate customers on products, methods of consumption, and safety.
• Recommend safe, effective regimens and stay current on product knowledge.
• Maintain a positive, customer-oriented store atmosphere.
• Assist in verifying orders, store operations, and compliance with regulations.
• Follow security and safety procedures and ensure proper inventory and presentation.

Skills

Customer service

Product knowledge

Communication skills

HIPAA compliance

Team collaboration

Tools

POS systems

Job description

Green Thumb in Normal, IL is seeking a full-time Personal Care Specialist to engage one-on-one with patients and customers from entry to checkout, providing friendly, knowledgeable service in a retail cannabis setting.

You will educate guests on products, explain consumption methods, and recommend safe usage, while staying up-to-date on product knowledge. The role emphasizes a welcoming, compliant store environment.