Cannabis Dispensary Customer Care Specialist

New Cannabis Ventures

Quincy (IL)

On-site

USD 19,000 - 27,000

Full time

5 days ago

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Job summary

Green Thumb Industries is seeking a Personal Care Specialist in Quincy West to engage customers in a retail cannabis environment, educate on products and safety, and tailor recommendations to individual needs. The role emphasizes professionalism, ongoing product knowledge, and adherence to state regulations.

The position requires customer service experience, flexibility with shifts, and ability to pass background checks.

Qualifications

At least one year of customer service experience in a retail setting.
Must be 21 years or older.
Must pass all required background checks including state cannabis employment requirements.
Must have a valid driver’s license or state ID.
Must be and remain compliant with all legal or company regulations for working in the cannabis industry.
Ability to work a schedule including mornings, days, nights, and weekends.

Responsibilities

Engage with and assist patients and customers in a customer-facing retail environment.
Educate customers on products, methods of consumption, and safety as part of patient interaction.
Recommend a safe and effective regimen based on individual needs and stay up to date on product knowledge.
Promote a positive, communicative, patient- and customer-oriented work environment.
Assist in verifying order deliveries for accuracy.
Ensure store operations run smoothly and in compliance with applicable rules and regulations.