Cannabis Wellness & Customer Care Specialist

Verano Holdings; Florida; On-site; USD 22,000 - 33,000; Full time

Job summary

Verano Holdings is seeking a Cannabis Advisor for a busy North Miami Beach store. You will greet customers, educate them on cannabis products, and ensure accurate POS transactions with METRC updates. A friendly, compliant approach helps drive repeat business in a fast-paced retail environment.

Ideal candidates have 1–2 years in retail or hospitality and a willingness to learn about cannabinoids and product applications. Must be 21+ and pass background checks as required by state and local laws.

Qualifications

• High school diploma or equivalent.
• 1-2 years of retail or hospitality experience.
• Interest in cannabis products and education.
• Ability to use office software and equipment.

Responsibilities

• Greet customers with a positive attitude and provide cannabis guidance.
• Advocate cannabis customer care and stop-gap education.
• Educate customers on product types, methods and usage.
• Build rapport with regular customers to promote repeat business.
• Stock merchandise and maintain displays in a retail setting.
• Process transactions at POS and ensure METRC updates accurately.
• Maintain a clean, organized workstation and comply with regulations.

Skills

Customer service

Retail experience

Cannabis knowledge

POS software

Education

High School Diploma

Tools

METRC

POS system

Job description

Verano Holdings is seeking a Cannabis Advisor for a busy North Miami Beach store. You will greet customers, educate them on cannabis products, and ensure accurate POS transactions with METRC updates. A friendly, compliant approach helps drive repeat business in a fast-paced retail environment.

Ideal candidates have 1–2 years in retail or hospitality and a willingness to learn about cannabinoids and product applications. Must be 21+ and pass background checks as required by state and local laws.