Cannabis Wellness & Customer Care Advisor (Retail)

Verano; Fort Myers (FL); On-site; USD 28,000 - 46,000; Full time

Job summary

Verano in Fort Myers, FL is seeking a Cannabis Advisor to greet customers, educate them on cannabis products, and support a high-volume retail environment. You will help customers navigate product options, ensure accurate orders, and maintain a compliant, welcoming store.

As part of a dynamic team, you will build rapport with patients and customers, process transactions, and stay current with state regulations. Training and growth opportunities are provided.

Qualifications

• High School Diploma or equivalent.
• 1-2 years retail or hospitality experience.
• Must be 21 years of age and comply with all local, state, and company regulations.
• Desire to learn about cannabinoids and product application/consumption methods.
• Ability to use office equipment and basic software.

Responsibilities

• Greet customers and patients with a positive attitude.
• Advocate cannabis customer care.
• Educate customers on cannabis products and usage (no medical advice).
• Build rapport with regular customers to promote repeat business.
• Assist with inventory, displays, and merchandising.
• Process transactions at the POS and ensure METRC/BioTrack accuracy.
• Understand and apply detailed compliance regulations as required.

Skills

Customer service

Retail experience

Cannabis knowledge

Communication

Education

High School Diploma

Tools

POS systems

METRC

BioTrack

Job description

Verano in Fort Myers, FL is seeking a Cannabis Advisor to greet customers, educate them on cannabis products, and support a high-volume retail environment. You will help customers navigate product options, ensure accurate orders, and maintain a compliant, welcoming store.

As part of a dynamic team, you will build rapport with patients and customers, process transactions, and stay current with state regulations. Training and growth opportunities are provided.