Cannabis Wellness Consultant for Expert Customer Experience

Shangri-La; Springfield (IL); On-site; USD 22,000 - 23,000; Full time

Job summary

Shangri-La in Springfield, IL is seeking a Wellness Advisor to guide customers through cannabis product selections, conduct in-depth consultations, and uphold state compliance while delivering a best-in-class experience.

You will greet customers, verify documentation and IDs, educate on products and effects, assist with orders, manage inventory and cash handling per SOPs, and help maintain accurate records and a safe, compliant dispensary environment.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality preferred.
• Excellent customer service skills and ability to engage with customers.
• Willingness to learn cannabinoids and how they interact with the human body.
• Ability to type, sit, stand, bend, reach, push, pull, lift, carry and move about the dispensary.

Responsibilities

• Greet customers, ensuring a best-in-class experience.
• Verify proper documentation and ID for customers.
• Conduct customer consultations and handle standard questions or complaints. Escalate any employee or customer issues to management.
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross-selling techniques to build baskets
• Verify the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks.
• Label and package customer orders.
• Ensure product stock is organized and meets compliance regulations.
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures.
• Assist in maintaining accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Assist in performing routine inventory counts of all products.
• Follows all security protocols and safety standards as outlined in company SOPs
• Assist with management responsibility of organizing sales floor merchandise and product displays.
• Assist in maintaining a clean, safe, and organized environment for customers and team.

Skills

Customer service

Communication

Problem solving

Teamwork

Adaptability

Education

High school diploma

Job description

Shangri-La in Springfield, IL is seeking a Wellness Advisor to guide customers through cannabis product selections, conduct in-depth consultations, and uphold state compliance while delivering a best-in-class experience.

You will greet customers, verify documentation and IDs, educate on products and effects, assist with orders, manage inventory and cash handling per SOPs, and help maintain accurate records and a safe, compliant dispensary environment.