Cannabis Wellness Concierge

Cloud 9; Oswego Township (IL); On-site; USD 18,000 - 26,000; Full time

Job summary

Cloud 9 in Illinois is seeking a Wellness Advisor to guide customers through cannabis product selections with a consultative, compliant approach. You will greet guests, verify IDs, and conduct in-depth consultations to match needs with products.

You’ll build relationships, educate on effects, handle orders in POS, assist with inventory, and ensure safety and regulatory compliance. The role blends problem solving, teamwork, and customer service in a fast-paced retail environment.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year in customer service; retail or hospitality experience preferred.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Willingness to learn and understand cannabinoids and how they interact with the human body.
• Regularly required to type, sit, stand, bend, reach, push, pull, lift, carry and move about the dispensary.

Responsibilities

• Greet customers, ensuring a best-in-class experience.
• Verify proper documentation and ID for customers.
• Conduct customer consultations and handle standard questions or complaints. Escalate any employee or customer issues to management.
• Build customer relationships by asking questions about, and listening attentively to customer needs, fostering a welcoming and reassuring environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross-selling techniques to build baskets
• Verify the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks.
• Label and package customer orders.
• Ensure product stock is organized and meets compliance regulations.
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures.
• Assist in maintaining accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Assist in performing routine inventory counts of all products.
• Follows all security protocols and safety standards as outlined in company SOPs
• Assist with management responsibility of organizing sales floor merchandise and product displays.
• Assist in maintaining a clean, safe, and organized environment for customers and team.

Skills

Customer service

Communication

Learning agility

Cannabinoids knowledge

Education

High School Diploma

Job description

Cloud 9 in Illinois is seeking a Wellness Advisor to guide customers through cannabis product selections with a consultative, compliant approach. You will greet guests, verify IDs, and conduct in-depth consultations to match needs with products.

You’ll build relationships, educate on effects, handle orders in POS, assist with inventory, and ensure safety and regulatory compliance. The role blends problem solving, teamwork, and customer service in a fast-paced retail environment.