Cannabis Wellness Advisor

Renew Cannabis Co.; Lombard (IL); On-site; USD 20,664 - 27,552; Full time

Job summary

Renew Cannabis Co. in Lombard, IL, seeks a Cannabis Advisor to deliver exceptional customer service, provide educational consulting, and assist with patient record management when needed.

You will greet shoppers, educate them on cannabis products and usage, process transactions at the POS, and ensure compliance with METRC/BioTrack and state laws.

This role emphasizes teamwork in a fast-paced retail setting, ongoing education, and maintaining a clean, compliant storefront.

Qualifications

• High School Diploma or equivalent.
• 1-2 years of retail or hospitality experience.
• Must be 21+ and comply with all local, state, and company regulations.
• Criminal background check and appropriate state badging required.
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Ability to use office equipment (computers and printers) and their included software (Word, Excel, email).
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Responsibilities

• Greet customers and patients with a positive attitude.
• Be an advocate of cannabis customer care.
• Help customers navigate cannabis and educate them on how it can be used as a wellness product.
• Build rapport with regular patients/customers to promote repeat business.
• Work well with others in a fast-paced, dynamic retail environment.
• Provide patients and customers with information on product types, methods and efficacy.
• Be open to continued cannabis education and training.
• Provide support to managers and other Cannabis Advisors as needed.
• Maintain a clean, organized, and sanitized workstation/storefront.
• Ensure accuracy of online orders before pick-up.
• Understand and apply detailed compliance regulations as required by local and state laws.
• Stock, merchandise, and replenish displays of regulated and unregulated inventory.
• Complete transactions at the POS and ensure METRC/BioTrack updates accurately.
• Responsible for other duties as assigned

Skills

Customer service

Retail experience

Cannabis knowledge

Teamwork

Education

High School Diploma or equivalent

Tools

METRC

BioTrack

POS system

Word

Excel

Job description

Renew Cannabis Co. in Lombard, IL, seeks a Cannabis Advisor to deliver exceptional customer service, provide educational consulting, and assist with patient record management when needed.

You will greet shoppers, educate them on cannabis products and usage, process transactions at the POS, and ensure compliance with METRC/BioTrack and state laws.

This role emphasizes teamwork in a fast-paced retail setting, ongoing education, and maintaining a clean, compliant storefront.