Cannabis Dispensary Team Lead

Shangri-La; Springfield (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

Shangri-La, located in Springfield, IL, seeks a Dispensary Supervisor to manage daily dispensary operations, direct staff workflow, and oversee opening/closing procedures. The role includes handling escalated customer inquiries and upholding company standards in a regulated cannabis environment.

You will train and coach Lead Wellness Advisors, manage inventory, ensure compliance with state laws, and maintain a safe, customer-friendly store atmosphere while driving service and sales goals.

Qualifications

• 3-5 years’ experience in customer service; 1+ year leading or mentoring a team. Cannabis experience preferred.
• Ability to learn and apply technical and product-related information in a professional consultative manner.
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).
• Excellent communication, interpersonal, and persuasive skills.

Responsibilities

• Regularly perform store opening and closing procedures during peak and non-peak periods.
• Lead onboarding and coaching of Wellness Advisors and Lead Wellness Advisors.
• Respond to employee questions and communicate resource needs to management.
• Provide coaching and address performance issues; escalate employee relations matters.
• Direct team workflow with rosters, break sheets, and daily task delegation.
• Ensure compliance with company policies, and state and local laws.
• Manage escalated customer concerns and complex product questions.
• Investigate cash, POS, or product discrepancies and document accordingly.
• Troubleshoot POS system issues and verify inventory and cash deposits.
• Maintain inventory of marketing assets and ensure a clean, safe environment.

Skills

Customer service

Team leadership

Communication

Interpersonal skills

Mentoring/Coaching

Education

High School Diploma or equivalent

Job description

Shangri-La, located in Springfield, IL, seeks a Dispensary Supervisor to manage daily dispensary operations, direct staff workflow, and oversee opening/closing procedures. The role includes handling escalated customer inquiries and upholding company standards in a regulated cannabis environment.

You will train and coach Lead Wellness Advisors, manage inventory, ensure compliance with state laws, and maintain a safe, customer-friendly store atmosphere while driving service and sales goals.