Cannabis Wellness Advisor

Shangri la; Springfield (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Shangri-La in the United States is hiring a Wellness Advisor to guide customers in selecting cannabis products, from recreational to medicinal needs. You will manage the customer lifecycle from check-in to checkout, ensuring compliance with state regulations and company SOPs.

The role emphasizes training, product knowledge, and a consultative selling approach, with responsibilities including accurate cash handling, inventory awareness, and helping maintain store compliance.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality preferred.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.

Responsibilities

• Greet customers, ensuring a best-in-class experience.
• Build customer relationships by listening to needs and providing a welcoming environment.
• Assist customers in product selection through education of cannabis products and their effects.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation and ID for customers.
• Ensure accurate order dispensing and maintain compliance with SOPs.

Skills

Customer service

Product knowledge

Regulatory compliance

Communication skills

Teamwork

Education

High School Diploma or equivalent

Tools

POS system

Cash handling

Job description

Shangri-La in the United States is hiring a Wellness Advisor to guide customers in selecting cannabis products, from recreational to medicinal needs. You will manage the customer lifecycle from check-in to checkout, ensuring compliance with state regulations and company SOPs.

The role emphasizes training, product knowledge, and a consultative selling approach, with responsibilities including accurate cash handling, inventory awareness, and helping maintain store compliance.