Cannabis Wellness Advisor - In-Store Customer Consults

Shangri-La; Springfield (IL); Sur place; USD 22 000 - 25 000; Plein temps

Résumé du poste

Shangri-La Wellness is seeking a Wellness Advisor to guide customers in selecting cannabis products, ensuring compliance, and delivering a best-in-class experience in-store. You will support the full customer lifecycle from check-in to checkout, and help maintain detailed records in line with state regulations and company SOPs.

Ideal candidates bring 1 year of customer service experience, strong communication, and the ability to learn product knowledge quickly.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality experience preferred.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.

Responsabilités

• Greet customers, ensuring a best-in-class experience.
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
• Label and package customer orders.
• Perform accurate cash handling in the Company’s Point of Sale system, following Standard Operating Procedures (SOPs).
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations.
• Assist managers with organizing sales floor merchandise and product displays.
• Ensure security measures and safety compliance in the store according to Company SOPs.
• Assist in keeping the store an organized and clean environment for customers and team
• Escalate any employee or customer issues to management.

Connaissances

Customer service

Communication

Learning agility

Retail experience

Formation

High School Diploma or equivalent

Outils

POS system

Inventory management

Description du poste

Shangri-La Wellness is seeking a Wellness Advisor to guide customers in selecting cannabis products, ensuring compliance, and delivering a best-in-class experience in-store. You will support the full customer lifecycle from check-in to checkout, and help maintain detailed records in line with state regulations and company SOPs.

Ideal candidates bring 1 year of customer service experience, strong communication, and the ability to learn product knowledge quickly.