Cannabis Wellness Advisor | Retail Concierge

Cresco Labs; Worcester (MA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Major medical, dental and vision insur

401(K) match program

FSA/HSA programs

LTD/STD options

Life insurance and AD&D

Paid holidays and PTO

Annual discretionary bonuses and stock

Employee discount program

Job summary

Cresco Labs is seeking a Wellness Advisor for Sunnyside in Worcester, MA. You will guide recreational and medical customers to select cannabis products, provide excellent service, and ensure compliance with state regulations.

You will work with a friendly team, handle orders, and help manage inventory and displays in a fast-paced retail environment. This role offers part-time hours and opportunities in a growing industry.

Qualifications

• High School Diploma or equivalent is required.
• Minimum 1 year experience in customer service; retail or hospitality preferred.
• Flexibility to work shifts including weekends and holidays.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).

Responsibilities

• Greet customers, ensuring a best-in-class experience.
• Build customer relationships by asking questions about and listening attentively to customer needs.
• Assist customers in product selection through education of different cannabis products.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
• Label and package customer orders.
• Perform accurate cash handling in the POS system, following SOPs.
• Maintain accurate records of all dispensary activities in compliance with state regulations.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and compliant.
• Assist managers with organizing sales floor merchandise and product displays.
• Ensure security measures and safety compliance in the store.
• Assist in keeping the store organized and clean for customers and team.
• Escalate any employee or customer issues to management.

Skills

Customer service experience

Retail experience

Hospitality experience

Flexibility with shifts

Excellent communication

Product knowledge learning

Physical ability to lift 50 lbs

Education

High School Diploma or equivalent

Job description

Cresco Labs is seeking a Wellness Advisor for Sunnyside in Worcester, MA. You will guide recreational and medical customers to select cannabis products, provide excellent service, and ensure compliance with state regulations.

You will work with a friendly team, handle orders, and help manage inventory and displays in a fast-paced retail environment. This role offers part-time hours and opportunities in a growing industry.