Cannabis Wellness Advisor — Consultative Sales & Education

SUNNYSIDE; Worcester (MA); In loco; USD 19.000 - 28.000; Part-time

Vantaggi offerti da questo lavoro

Medical, dental and vision insurance

401(K) match program

Paid holidays and paid time off

Stock options and employee discount

Descrizione del lavoro

Cresco Labs’ Sunnyside Wellness Advisor role in Worcester, MA focuses on guiding customers through cannabis product selections with expert knowledge and strict regulatory adherence. You’ll manage the customer lifecycle from greeting to checkout, and ensure accurate orders in a fast-paced retail environment.

Part‑time schedules (15–25 hours weekly) include varied shifts, weekends and holidays. Training is provided to build product expertise, sales skills, and a consultative customer experience.

Competenze

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality experience preferred.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).

Mansioni

• Greet customers, ensuring a best‑in‑class experience.
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross‑selling techniques to build baskets.
• Verify proper documentation and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
• Label and package customer orders.
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations.
• Assist managers with organizing sales floor merchandise and product displays.
• Ensure security measures and safety compliance in the store according to Company SOPs.
• Assist in keeping the store an organized and clean environment for customers and team
• Escalate any employee or customer issues to management.

Conoscenze

Customer service

Communication

Flexibility

Learning ability

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Cresco Labs’ Sunnyside Wellness Advisor role in Worcester, MA focuses on guiding customers through cannabis product selections with expert knowledge and strict regulatory adherence. You’ll manage the customer lifecycle from greeting to checkout, and ensure accurate orders in a fast-paced retail environment.

Part‑time schedules (15–25 hours weekly) include varied shifts, weekends and holidays. Training is provided to build product expertise, sales skills, and a consultative customer experience.