Wellness Advisor: Cannabis Sales & Customer Experience

Cresco Labs; Beaver Falls (Beaver County); Presencial; USD 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental and vision insurance

401(K) match

FSA/HSA programs

LTD/STD options

Life insurance

Paid holidays and PTO

Discretionary bonuses

Stock options

Employee discount program

Resumo da oferta

Cresco Labs' Sunnyside is seeking a Wellness Advisor to guide recreational, medical and caregiver customers in selecting cannabis products. You will provide consultative service, ensure state compliance, and manage the customer lifecycle from check-in to checkout.

Responsibilities include product education, accurate order fulfillment, POS cash handling, inventory checks, and maintaining a clean, compliant store environment. Part-time roles typically 15–25 hours weekly across peak times.

Qualificações

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality experience preferred.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).

Responsabilidades

• Greet customers, ensuring a best-in-class experience.
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
• Label and package customer orders.
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations.
• Assist managers with organizing sales floor merchandise and product displays.
• Ensure security measures and safety compliance in the store according to Company SOPs.
• Assist in keeping the store an organized and clean environment for customers and team
• Escalate any employee or customer issues to management.

Conhecimentos

Customer service

Retail experience

Communication skills

Flexibility with shifts

Physical fitness

POS system

Formação académica

High School Diploma

Ferramentas

POS system

Descrição da oferta de emprego

Cresco Labs' Sunnyside is seeking a Wellness Advisor to guide recreational, medical and caregiver customers in selecting cannabis products. You will provide consultative service, ensure state compliance, and manage the customer lifecycle from check-in to checkout.

Responsibilities include product education, accurate order fulfillment, POS cash handling, inventory checks, and maintaining a clean, compliant store environment. Part-time roles typically 15–25 hours weekly across peak times.